IT Support / IT Help Desk

IPOH, Malaysia

As a valued member of our team at SL Software, you will play a pivotal role in providing essential IT support and help desk services. Join a dynamic company on the path of growth, offering a range of fantastic benefits and ample opportunities for professional development. We're in search of an experienced and exceptional team member.


This position blends creativity with precision, requiring you to think innovatively. We're looking for proactive individuals with a strong "get it done" attitude. Success in this role hinges on your problem-solving abilities.


If you're ready to embark on a rewarding journey in IT support, join us at SL Software and be part of a team committed to excellence.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Implementing and Installing Software
  • ¬†System Maintenance & Upgrade
  • ¬†Customer Support (Whatsapp, Remote and Email)
  • User & Staff Training
  • Technical Assistance to Customer

Must Have

  • Diploma or Higher
  • Passion for software products
  • Teamwork
  • Customer Service Skills
  • Communication Skills
  • Problem-Solving Abilities

Nice to have

  • Computer Hardware Experience
  • Fluency in Multiple Languages
  • Experience with Accounting Software
  • Accounting Knowledge
  • Customer Service Experience

What's great in the job?


  • Keeping up with evolving technology ensures you're always learning something new.
  • The role allows you to build a professional network with colleagues, clients, and industry experts.
  • It helps develop patience, communication skills, adaptability, and resilience.
  • Expand your knowledge of various business industries
  • You assist colleagues and customers, making their work easier and more efficient.
  • IT Support professionals are in high demand across industries, ensuring job stability and numerous career prospects.
Our Product

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What We Offer


At SL Software, we believe in investing in our team members' growth and well-being, providing a dynamic and rewarding work environment. Join us to embark on an exciting journey in the world of IT Support.

Competitive Compensation

A full-time job with a competitive pay scale.

A Commission Based on Performance

commissions for both individual and group sales depending on performance

Learning and Growth

Opportunities for ongoing education, such as workshops, certification programmes, and training sessions.

Challenges

Opportunities for growth and skill development.