Odoo: Helpdesk

Odoo: Helpdesk

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Private Course

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Responsible	SL Software Solutions Sdn. Bhd.
Last Update	05/05/2026
Completion Time	2 hours 19 minutes
Members	4

Course
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Odoo Tutorials

Overview

8Lessons · 48 mins
- Helpdesk Overview
  
  New
- Helpdesk Teams
  
  New
- Website & Email Tickets
  
  New
- Service Level Agreements (SLAs)
  
  New
- Helpdesk Stages
  
  New
- Helpdesk Tickets
  
  New
- Inactive Tickets
  
  New
- How to Receive Tickets
  
  New
Live Chat

5Lessons · 31 mins
- Live Chat: Setup
  
  New
- Live Chat: Chat Bot
  
  New
- Live Chat: Participate
  
  New
- Live Chat: From Chatbot to SO
  
  New
- Live Chat: Track Visitor Activity
  
  New
Advanced

8Lessons · 1 hr
- Customer Ratings
  
  New
- After-Sales Features
  
  New
- Track & Bill Time
  
  New
- Helpdesk Reporting
  
  New
- Help Center
  
  New
- Help Center - elearning
  
  New
- Help Center - Forums
  
  New
- Help Center - Knowledge
  
  New

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