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 Odoo Live Chat for SMEs - SL Software Solutions

Turn Website Visitors into Conversations, Leads, and Better Customer Support


Respond Faster to Website Visitors and Capture More Business Opportunities

Odoo Live Chat helps your business communicate with website visitors in real time.


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Connected Business Environment

What You Can Manage with Odoo Applications

Odoo Live Chat helps your business communicate with website visitors faster and more systematically.

Review chat performance and customer satisfaction

Create Helpdesk tickets when issues need further action

Answer customer directly

Create CRM leads from chat 

Support to handle simple enquiries

Use canned responses for common enquiries

Chat with website visitors in real time

Problems & Challenges

Many SMEs invest in a website, but enquiries are still missed because visitors do not get fast enough support.

6. Different teams handle different enquiries manually

Sales, support, recruitment, and service enquiries may go to the wrong person or take too long to route.

5. No clear visibility of chat performance

Management may not know how many chats are handled, how fast the team responds, or how satisfied customers are.

4. Support issues are difficult to hand over

If a customer issue needs investigation, the team may lose important chat details during handover.

3. Enquiries are not properly recorded

Chat conversations may not be converted into leads, tickets, or follow-up tasks.

2. Customer questions are repeated

Staff answer the same common questions many times, such as pricing, availability, location, delivery, or service details.

1. Response time is too slow

Enquiries sent through forms or email may only be checked later, causing missed opportunities.




Tailored Implementation

Making Odoo Work Better for Your Business

At SL Software Solutions Sdn Bhd, we help your business implement Odoo Live Chat as part of a better customer communication and online enquiry workflow.

Understand

We begin by understanding how your team currently handles website enquiries, customer questions, support requests, sales leads, and follow-up activities. From there, we identify where visitors are being missed, where response time is slow, and where conversations should connect with CRM or Helpdesk.

Recommend

We then recommend the right Odoo setup based on your needs. This may include live chat channels, operator access, chatbot flow, canned responses, lead capture, helpdesk ticket creation, website placement, team routing, and performance reporting.

Configure

Our team helps configure the system, train your users, and support your team after implementation. The goal is to make live chat useful for your business, not just another chat box on your website.

Key Odoo Features

Discover the built-in capabilities that streamline your tasks.

Real-Time Website ChatChat Notifications Across OdooChatbot SupportCRM Lead CreationHelpdesk Ticket CreationMore

Real-Time Website Chat

Allows your team to chat with website visitors while they are browsing your website.

Customers can get answers faster, improving enquiry conversion and customer experience.

Website live chat system for Malaysian SMEs
 

 

Chat Notifications Across Odoo

Operators can receive chat notifications while working in other Odoo applications.

Your team can respond without constantly switching screens or missing incoming messages.

 

Chatbot Support

Helps automate selected replies or guide visitors through basic questions and actions.

Your website can support visitors even when your team is busy, depending on the chatbot setup.
Odoo chatbot and live chat for business websites

 

CRM Lead Creation

Allows chat conversations to be converted into CRM leads.

Your sales team can follow up with interested visitors instead of losing potential opportunities.
Odoo Live Chat lead capture and customer support

 

Helpdesk Ticket Creation

Allows support issues from live chat to become Helpdesk tickets, including the chat history.

Support handover becomes clearer, and important details are not lost.

CRM and Helpdesk live chat integration using Odoo

 

More

Multi-Channel Management

Lets your business create different chat channels for different website areas or teams.

Sales, support, service, or recruitment enquiries can be handled more appropriately.
Customer Rating and Feedback

Lets customers rate chat conversations and provide feedback.

Management can monitor customer satisfaction and improve service quality.
Chat Performance Analysis

Provides visibility into chat activity, response quality, and team performance.

Management can understand how live chat is supporting sales and customer service.

 


Before vs After Using Odoo


Experience the operational upgrade when moving to an integrated management suite.

BEFORE ODOO

 Website visitors leave without quick answers

 Enquiries depend on email forms or manual checking

 Common questions are answered repeatedly by staff

 Chat details are not connected with CRM or Helpdesk

 Management has limited visibility of response performance

AFTER ODOO

 Visitors can chat with your team in real time

 Common replies can be handled faster and more consistently

 Chats can become leads or support tickets

 Chatbot support helps reduce repetitive enquiry handling

 Management can review chat activity and customer feedback

Who Is This Application Suitable For?

Odoo Live Chat is suitable for businesses that want to improve website response, customer engagement, and online enquiry follow-up.

1. SMEs with a company website

Suitable for businesses that want to make it easier for visitors to ask questions.

2. Sales teams that want more online leads

Helps turn website conversations into CRM leads for follow-up.

3. Customer service and support teams

Useful for handling customer questions, issue escalation, and Helpdesk ticket creation.

4. eCommerce businesses

Helps online shoppers ask questions before buying and reduces purchase hesitation.

5. Service businesses

Useful for answering enquiries about services, pricing, availability, appointments, or support.

6. Recruitment teams

Helps answer job applicant questions and promote job openings through chatbot flows.

Related Odoo Applications

Helpdesk

Useful for creating support tickets from chat conversations when issues need further action.

Learn more

eCommerce

Helps online shoppers ask questions before purchase and improves customer buying confidence.

Learn more

Events

Useful for answering event-related questions and guiding visitors to event registration.

Learn more

Our Process


Discovery

We learn about your business, industry, current process, and key challenges.

Analysis

We review your workflow and identify improvement areas, system needs, and possible risks.

Recommendation

We propose the right Odoo modules, structure, and implementation direction based on your business requirements.

Planning

We help you prepare for implementation, optimization, or system enhancement.

Ongoing Advisory

As your business grows, we continue to provide guidance for improvement and scalability.

Why Choose SL Software? 

Practical Training

We focus on real usage, not theory.

Simple & Clear Explanation

We make complex processes easy to understand.

Tailored to Your Business

Training is based on your workflow.

Ongoing Support

We help your team even after training ends.

Frequently Asked Questions



Ready to Respond Faster to Website Visitors?


Talk to SL Software Solutions and let us help you plan a practical Odoo Live Chat setup for your business. We will review your website communication process, identify improvement areas, and recommend a workflow that helps your team capture enquiries, support customers, and follow up more clearly.


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