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 Odoo VoIP for SMEs - SL Software Solutions

Manage Business Calls, Customer Follow-Up, and Sales Conversations in One System


Make Customer Calls Easier to Track and Follow Up

Odoo VoIP helps your business manage phone calls, customer communication, call scheduling, sales follow-up, and support conversations directly inside Odoo.


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Connected Business Environment

What You Can Manage with Odoo Applications

Odoo VoIP helps your business manage calls and customer follow-up directly from Odoo.

View customer information during calls
Reduce manual switching between phone, email, calendar, and customer records

Create call queues for sales follow-up

Schedule follow-up calls, meetings, or emails

Call customers directly from Odoo contacts and records

Make calls using computer, smartphone, tablet, or VoIP phone

Connect calls with CRM, Sales, Helpdesk, and Invoicing workflows

Problems & Challenges

Many SMEs still manage customer calls manually, which makes it difficult to track conversations and follow-up actions.

6. Too much switching between systems

Staff may need to move between phone apps, CRM, email, calendar, and customer records, slowing down daily work.

5. Sales calls are not organised

Sales teams may not have a clear call queue or daily calling list to manage leads and opportunities.

4. Support calls are difficult to connect with tickets

Customer issues discussed by phone may not be properly linked to Helpdesk tickets or service follow-up.

3. Customer information is not ready during calls

Staff may need to search separately for quotations, invoices, tickets, orders, or previous notes while speaking to customers.

2. Follow-up depends on staff memory

After a call, staff may forget to schedule the next action, send an email, or update the customer record.

1. Call records are not properly tracked

Sales or support teams may call customers, but the conversation history is not recorded clearly in the system.




Tailored Implementation

Making Odoo Work Better for Your Business

At SL Software Solutions Sdn Bhd, we help your business implement Odoo VoIP based on your actual sales, customer service, and follow-up workflow.

Understand

We begin by understanding how your team currently manages customer calls, sales call lists, support calls, follow-up reminders, CRM activities, customer records, and call-related reporting. From there, we identify where the process is manual, scattered, or difficult to monitor.

Recommend

We then recommend the right Odoo setup based on your business needs. This may include VoIP configuration, user access, contact calling workflow, CRM call queue setup, sales follow-up activities, Helpdesk call process, customer information access, meeting scheduling, email follow-up, and reporting structure.

Configure

Our team helps configure the system, train your users, and support your team after implementation. The goal is to help your business make phone communication more organised, improve customer follow-up, and reduce manual updates after calls.

Key Odoo Features

Discover the built-in capabilities that streamline your tasks.

Call from Any DeviceOne-Click Calling from OdooCustomer Information During CallsCall SchedulingCRM Call QueueActivity ManagementEmail and Meeting ActionsMore

Call from Any Device

Allows users to make calls using a computer, smartphone, tablet, or VoIP phone with an internet connection.

Your team can handle calls more flexibly whether they are in the office, working remotely, or on the move.
Odoo VoIP calling on computer, smartphone, tablet and supported VoIP devices
 

 

One-Click Calling from Odoo

Allows users to call contacts directly from Odoo records.

Staff can contact customers faster without manually searching or copying phone numbers.
Odoo VoIP dialler for calling customers directly from an Odoo record

 

Customer Information During Calls

Allows users to access customer contacts, opportunities, tickets, order information, notes, and related records while calling.

Your team can speak with customers more confidently because important information is available during the conversation.

 

Call Scheduling

Allows users to schedule calls or follow-up activities from Odoo apps.

Follow-up becomes more structured and less dependent on personal memory.

 

CRM Call Queue

Allows sales users to add opportunities or contacts into a calling queue from the CRM pipeline.

Sales teams can organise their daily calling activities more clearly and follow up leads faster.
Odoo CRM opportunity added to a sales call queue for lead follow-up

 

Activity Management

Allows users to create next actions such as calls, meetings, or emails while working inside Odoo.

Customer follow-up becomes easier to manage and track.

 

Email and Meeting Actions

Allows users to send emails or schedule meetings while handling customer communication.

Your team can complete related follow-up actions without switching between many tools.

Odoo customer record with options to send an email or schedule a meeting

 

More

CRM Integration

Connects calling activities with leads, opportunities, and customer follow-up records.

Sales conversations become part of the customer journey and help improve lead conversion.
Helpdesk Integration

Allows support teams to connect customer calls with tickets and service issues.

Customer support becomes more traceable and easier to manage.
Sales and Invoicing Integration

Allows users to access customer sales and invoice information while communicating with customers.

Teams can answer customer questions faster and reduce delays caused by searching for information.

 


Before vs After Using Odoo


Experience the operational upgrade when moving to an integrated management suite.

BEFORE ODOO

 Calls are made from separate phones or apps

 Staff manually search for customer details before or during calls

 Follow-up reminders are written in notebooks, calendars, or personal lists

 Sales calling lists are not properly organised

 Customer call history is disconnected from CRM, Sales, or Helpdesk records

AFTER ODOO

 Calls can be made directly from Odoo records

 Customer information is easier to access during calls

 Follow-up calls, meetings, and emails can be scheduled in Odoo

 Sales teams can organise call queues from CRM

 Phone communication becomes more connected with customer records and business workflows

Who Is This Application Suitable For?

Odoo VoIP is suitable for businesses that depend on phone communication for sales, support, customer service, or follow-up.

1. Sales teams

Helps organise daily call lists, follow up leads, and connect conversations with CRM opportunities.

2. Customer service teams

Useful for handling customer enquiries, follow-up calls, and service communication.

3. Support and Helpdesk teams

Helps connect phone discussions with tickets, issues, and customer support records.

4. Companies with many customer follow-ups

Helps reduce missed calls, forgotten next steps, and scattered communication notes.

5. SMEs still using manual call tracking

Helps replace notebooks, Excel call lists, and disconnected phone records.

6. Remote or hybrid teams

Useful for teams that need to make business calls from different devices and locations.

Related Odoo Applications


Helpdesk

Helps connect customer phone conversations with tickets and support issues.

Learn more


Invoicing

Allows users to review invoice information when customers call about billing or payment matters.

Learn more


Appointments

Allows customers to book meetings and helps teams connect booking activity with follow-up calls.

Learn more

Our Process


Discovery

We learn about your business, industry, current process, and key challenges.

Analysis

We review your workflow and identify improvement areas, system needs, and possible risks.

Recommendation

We propose the right Odoo modules, structure, and implementation direction based on your business requirements.

Planning

We help you prepare for implementation, optimization, or system enhancement.

Ongoing Advisory

As your business grows, we continue to provide guidance for improvement and scalability.

Why Choose SL Software? 

Practical Training

We focus on real usage, not theory.

Simple & Clear Explanation

We make complex processes easy to understand.

Tailored to Your Business

Training is based on your workflow.

Ongoing Support

We help your team even after training ends.

Frequently Asked Questions



Ready to Manage Customer Calls with Better Follow-Up?


Talk to SL Software Solutions and let us help you plan a practical Odoo VoIP setup for your business. We will review your current calling process, identify improvement areas, and recommend a workflow that helps your team call customers, access information, schedule follow-up, and manage communication more effectively.


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