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 Odoo Knowledge for SMEs - SL Software Solutions

Centralise Company Knowledge, SOPs, Guides, and Team Information in One System


Help Your Team Find the Right Information Faster

Odoo Knowledge helps your business organise internal knowledge, SOPs, user guides, meeting notes, FAQs, training materials, and reusable business information in one connected workspace.


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Connected Business Environment

What You Can Manage with Odoo Applications

Odoo Knowledge helps your business manage company information in a more organised and accessible way.

Create internal knowledge articles and SOP pages

Store guides, checklists, FAQs, and meeting notes
Collaborate on content with team members
Export content as PDF

Share selected pages publicly when needed

Keep company knowledge easier to update and reuse


Control who can view or edit information

Link knowledge with other Odoo apps and workflows

Problems & Challenges

Many SMEs have important company knowledge, but it is often not documented properly or is difficult for staff to find.

6. Access control is unclear

Some information should be shared with everyone, while sensitive information should only be visible to selected users.

5. Knowledge is not connected to daily work

Guides and templates may exist separately, but staff cannot easily use them inside projects, tickets, CRM, or sales workflows.

4. New staff onboarding is slow

New employees may take longer to learn because training materials and process guides are not organised clearly.

3. Company process depends too much on one person

If only one experienced staff knows how things work, daily operations become risky when that person is busy or absent.

2. Staff keep asking the same questions

When knowledge is not centralised, senior staff need to repeat the same explanation many times.

1. Important information is scattered

SOPs, guides, meeting notes, FAQs, and instructions may be stored in different folders, chats, emails, or staff laptops.




Tailored Implementation

Making Odoo Work Better for Your Business

At SL Software Solutions Sdn Bhd, we help your business implement Odoo Knowledge based on your actual documentation, training, and internal communication needs.

Understand

We begin by understanding how your team currently stores SOPs, work instructions, customer support guides, sales scripts, training materials, meeting notes, project documentation, and internal policies. From there, we identify where information is scattered, outdated, repeated, or difficult to access.

Recommend

We then recommend the right Odoo setup based on your business needs. This may include workspace structure, article categories, access rights, internal knowledge base pages, public articles, reusable templates, helpdesk guides, project documentation, onboarding materials, and app-based knowledge sharing.

Configure

Our team helps configure the system, train your users, and support your team after implementation. The goal is to help your business build a practical knowledge base that your team can actually use, maintain, and improve over time.

Key Odoo Features

Discover the built-in capabilities that streamline your tasks.

Centralised Knowledge WorkspaceCollaborative Page EditingPowerful Text EditorFlexible Content StructureAccess Rights ControlReusable Content Across Odoo AppsMore

Centralised Knowledge Workspace

Allows your business to store important company information, guides, notes, SOPs, and articles in one place.

Your team can find information faster and reduce repeated questions.
Odoo Knowledge workspace showing company guides, SOPs, notes and internal articles
 

 

Collaborative Page Editing

Allows team members to work together on the same content.

Departments can update guides, meeting notes, and process documents together more efficiently.
Odoo Knowledge page being collaboratively edited by team members

 

Powerful Text Editor

Allows users to create structured content using text, headings, lists, tables, links, and business information.

Your team can create clear and readable pages without needing technical skills.
Odoo Knowledge text editor with headings, lists, tables, links and formatted contentOdoo Knowledge text editor with headings, lists, tables, links and formatted content

 

Flexible Content Structure

Allows information to be organised using custom fields, views, filters, and page structures.

Your business can arrange knowledge based on department, topic, process, customer type, or internal workflow.
page organised using custom sections, fields and content structures

 

Access Rights Control

Allows your business to decide who can view, edit, or manage specific knowledge pages. Allows selected pages to be shared publicly when needed.

Sensitive information can be protected while general information remains easy for staff to access. Useful for customer guides, public FAQs, instructions, or support articles.
Odoo Knowledge access rights settings for controlling page viewing and editing permissions

 

Reusable Content Across Odoo Apps

Allows knowledge content to be used across business apps such as Project, CRM, Sales, and Helpdesk.

Teams can reuse standard explanations, guides, and templates inside daily workflows.

Odoo Knowledge content reused within Project, CRM, Sales and Helpdesk workflows

 

More

Autosave and Revision History

Helps preserve current and previous versions of content.

Your team can reduce the risk of losing work and review changes when information is updated.
PDF Export

Allows users to export selected knowledge content as PDF.

Your business can share guides, policies, or instructions in a downloadable format when required.
Helpdesk and Customer Support Knowledge

Allows support teams to create public or internal articles for common questions and solutions.

Customers and staff can find answers faster, reducing repetitive support work.

 


Before vs After Using Odoo


Experience the operational upgrade when moving to an integrated management suite.

BEFORE ODOO

 SOPs and guides are scattered across files, chats, and personal folders

 Staff repeatedly ask the same questions

 New staff onboarding depends heavily on senior staff

 Teams may use outdated documents

 Knowledge is not connected with projects, sales, support, or operations

AFTER ODOO

 Company knowledge is stored in one organised workspace

 Staff can search and access guides more easily

 Onboarding materials and SOPs are easier to maintain

 Access rights help protect sensitive information

 Knowledge can support daily work across Odoo apps

Who Is This Application Suitable For?

Odoo Knowledge is suitable for businesses that want to centralise information, document SOPs, improve internal training, and make company knowledge easier to access.

1. SMEs with growing teams

Helps organise knowledge as more staff, departments, and processes are added.

2. Companies still using scattered documents

Helps reduce dependency on Word files, PDFs, shared drives, emails, and chat messages.

3. HR and training teams

Useful for onboarding materials, employee guides, company policies, and training notes.

4. Support and service teams

Helps create FAQs, troubleshooting guides, support scripts, and customer self-service articles.

5. Sales and customer-facing teams

Useful for storing sales scripts, product explanations, objection handling, and standard replies.

6. Project-based businesses

Helps keep project notes, implementation guides, checklists, and reusable templates organised.

Related Odoo Applications


Project

Helps link tasks and project work with related guides, notes, checklists, and documentation.

Learn more


Helpdesk

Useful for creating internal troubleshooting guides, customer FAQs, and support knowledge base articles.

Learn more


CRM

Helps sales teams prepare personalised responses and store lead follow-up guidance.

Learn more

Our Process


Discovery

We learn about your business, industry, current process, and key challenges.

Analysis

We review your workflow and identify improvement areas, system needs, and possible risks.

Recommendation

We propose the right Odoo modules, structure, and implementation direction based on your business requirements.

Planning

We help you prepare for implementation, optimization, or system enhancement.

Ongoing Advisory

As your business grows, we continue to provide guidance for improvement and scalability.

Why Choose SL Software? 

Practical Training

We focus on real usage, not theory.

Simple & Clear Explanation

We make complex processes easy to understand.

Tailored to Your Business

Training is based on your workflow.

Ongoing Support

We help your team even after training ends.

Frequently Asked Questions



Ready to Organise Your Company Knowledge More Clearly?


Talk to SL Software Solutions and let us help you plan a practical Odoo Knowledge setup for your business. We will review your current documentation process, identify improvement areas, and recommend a workflow that helps your team centralise SOPs, share guides, reduce repeated questions, and work more consistently.


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